OzfitnessEquipment has 3 store locations in Australia: Sydney (Headquarter), Melbourne, and Brisbane.
You may experience delivery delays due to increased government border checks for delivery drivers, and for some rural areas may experience slightly longer delays. Please contact us If you have any questions.
You are entitled to a full refund or exchange, if the following requirements are satisfied：
Our goal is to ensure that each customer has the most hassle-free and easiest online shopping experience. We fully understand the concerns shoppers go through when shopping online. Should you wish to return anything after purchase, we are more than happy to process refund or exchange to another product, providing that the following conditions are met:
7-day Free Postage Return Policy
30-day Return Policy
If the returned item does not meet the conditions of this policy, we reserve the right to reject the refund on the item.
Consumer guarantees under the Australian Consumer Law are not limited by a defined time period and can vary from product to product depending on factors such as the nature of goods, price and statements made on packaging and product labels. Our Customer Service Department can assist you with further information about the warranty period for the product you return.
If you spot an issue with your product, please get in touch with our Customer Service Department at email@example.com. Please also take several pictures or short videos of the issue and attach them in the email along with a brief description. We need to assess your product to determine whether a repair, replacement or refund is appropriate. Certain products may need to be sent to the manufacturer or their repair agent for assessment.
In some cases a refund, replacement or repair may not be offered if you:
Certain products are usually excluded under our Returns Policy unless they are faulty, these may include:
If any goods arrived damaged in transit, you can choose to not accept the goods and send it back with the courier company. We may arrange for a replacement of the goods or refund the price to you. Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals.
In the event that the courier company’s truck is full and unable to pick up the damaged goods, please leave a note specifying the damage on the goods and leave it with the courier company. The courier company will then pass it onto OZ Fitness Equipment and we will be in contact with you regarding a later date swap of the damaged goods.
If you fail to leave a note with the courier company, which means that we can’t find any record in our system, stating that the item is arrived damaged, we can ONLY offer replacement instead of the refund, providing that you get in touch with OZ Fitness Equipment within 48 hours after your item is delivered.
Please read following terms & conditions carefully and make sure that you can comply with all of them. If not, please refer to ADD-ONS to choose a suitable service we provided for you with a reasonable charge.
For SMALL Items (eg. billiards accessories / table tennis accessories / air hockey accessories / basketballs etc.),
We provide FREE SHIPPING to most residential and business addresses across Australia, however some remote areas will incur a delivery fee. Orders are shipped every business days (excluding public holidays). The actual delivery time depends on freight company and your location. We have no control over their service.
For LARGE Items (eg. game tables, furniture, basketball system etc.)
IF NO ONE AT HOME,
PLEASE NOTE: Our workers are not allowed to unload goods alone with no assistance. Sometimes they do it all out of kindness because of asking for help. However, the person who asks for help should take responsibility for any accident.
According to HAZARDOUS MANUAL TASKS POLICY developed by Safe Work Australia, workers may be at risk in the workplace due to lifting or carrying heavy loads alone with no assistance such as sprains and strains of muscles, back injuries, soft tissue hernias and so on.
We also provide these services with reasonable charges to meet all customers’ needs. If you need please contact us in advance.
What are my payment choices? During the checkout process, you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
When will my order ship and what are my shipping charges? As shipping cost varies to different areas, it will not be automatically calculated prior to submit your payment information. We will send you a separate PayPal invoice for shipping. And we will dispatch your order shortly after we receive payment from you.
T&R International Pty Ltd (ABN 59 141 443 898) is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au.
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including correspondence, by telephone and facsimile, face-to-face, by email, via our websites, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Generally, we will not collect this type of information, however we may need to collect some sensitive information if you are applying for a job with us, and you have provided us with your consent to do so.
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Your Personal Information may be disclosed in a number of circumstances including the following:
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information.
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
T&R International Pty Ltd will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
This Policy may change from time to time and is available on our website.